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Machine learning is an application of artificial intelligence (AI) that provides systems the ability to automatically learn and improve from experience without being explicitly programmed. Machine learning focuses on the development of computer programs that can access data and use it learn for themselves.

Service Now is a company that provides service management software as a service. Service Now has service management offerings for IT, human resources, security, customer service, software development, facilities, field service, marketing, finance and legal enterprise needs. Service Now integrates easily with other tools.

Hadoop is 100% open source Java‐based programming framework that supports the processing of large data sets in a distributed computing environment. To process and store the data, It utilizes inexpensive, industry‐standard servers. The key features of Hadoop are Cost effective system, Scalability, Parallel processing of distributed data, Data locality optimization, Automatic failover management and supports large clusters of nodes.